Contact

Need To Contact Us?

Need a question answered or are looking for guidance? The fastest way is to check out our comprehensive FAQs below.

If you still require assistance from a customer care team member, our LiveChat is available on this page and once a chat with a representative is initiated, the chat will follow you throughout the site.

Our customer care team work 24 hours, 7 days a week.
Our laboratories close Friday at 22:00, and are closed fully Saturday before reopening on Monday at 06:00 UK time.

Important note: Our offices follow UK holidays which may affect the response times in certain situations.

Our Address: Test My Pets, 1a Bonington Complex, Trent Lane, Derby, DE74 2PY

Your Questions Answered

Need more information on our tests or service? Take a look at the frequently asked questions (faqs) first to see learn more.

Yes, the test is completed on the composition of the sample so treatments will have no effect on the result.

There’s no need to cut the hair or fur for your sample collection. Instead, you can simply brush your pet using a hairbrush or comb. The strands that fall off naturally during brushing, which often include the follicle root, are perfectly suitable for our purposes.

This method is gentle and just as effective, so feel free to collect the strands that come off during regular grooming.

If you have any questions or need further guidance, please don’t hesitate to reach out.

Results are processed at our labs within 7 working days of receipt of the sample, however, our usual processing time is shorter. You will receive a “sample received” email notification from us the moment the sample has entered our labs. If you haven’t received any correspondence from us then please check your email SPAM or JUNK folder.

We usually ask for 3-4 hairs, if the hair is longer than an inch. If the hair is shorter than this, 7-8 hairs is usually sufficient for testing.

If you are not satisfied with any of our services, please contact us directly via email or live chat as soon as possible in order to assist you in resolving any issues. We have a 100% customer satisfaction guarantee.

Bioresonance therapy is a complementary medicine (CAM) using a device that captures and diagnoses electromagnetic signals coming from the body. Developed in the 1970’s by a team of medical doctors and bio-physicists, these devices are in regular use throughout Europe and the world.

Our bioresonance tests require no physical kit that is sent to you. Simply complete your order and follow the on-screen / emailed instructions and send us a sample to the address provided.