Moneyback Guarantee

About Our Moneyback Guarantee

At Test My Pets we want to help you to find answers to assist you on your pet’s own unique wellness journey. If our service, results or the following changes in your health haven’t met your expectation, we offer a 60-day moneyback guarantee.

Our Customer Promise

Our dedicated customer care team and lab technicians are on hand to assist with questions and queries you may have about the test, process or results.

Our customer promise to you and every Test My Pets client:

  • 24/7 customer support through Livechat in any language.
  • Testing, quality control and release of results in 5 working days.
  • Emails answered within 48 hrs.
  • Customer complaints resolution within 5 working days.
  • Refunds issued and processed within 21 days.

No matter what test you purchase, your satisfaction is important to us.

Your Animal's Wellness Journey

Test My Pets sensitivity tests are designed to help you understand your animal's reactions to everyday items that it could come into contact with.

We have made the process easy to follow and are here to support you 24/7. Our team have conducted hundreds of thousands of bioresonance tests for customers and their animal friends around the world over the last 11 years and are the market leaders. Our sensitivity tests are carried out using bioresonance therapy and is categorised under Complementary and Alternative Medicines (CAMs) which covers a wide range of therapies that fall outside mainstream medicine.

No appointments are necessary. Just send us your sample and let us do the rest. We screen your animal's sample and send results directly to your email for your peace of mind.

Get The Most From Your Test

The key to getting the most from your animal’s test results and experience with Test My Pets is ensuring you understand the guidance and ask any questions necessary. Our team are here to help you on that journey and provide you with answers you may need, supported by our customer care team and over 11 years of experience.

At any time throughout your purchase, test, results or dietary adjustment you can contact our 24/7 team who will help.